Our Terms & Conditions

Cancellations made up to 7 days before the booked date incur no charges. Thereafter the deposit may be retained.

A minimum of 48 hours notice is required by this property for cancellations or changes.

Cancellations or changes made within 48 hours of the check-in time (including bookings made within that 48 hour period) will result in the total amount for the booked accommodation being charged.

Check-in is from 2pm onwards.

Office hours are from 8am - 8pm.

If you think you will be arriving after 8pm particularly when you are arriving via Interislander or Blue Bridge ferry, please advise at the time of booking to make the necessary arrangements.

Check-out is 10am on the day of departure.

Should you wish to stay later, please contact reception before your scheduled departure time. Late checkouts will incur an additional charge for an extra night's stay.

Credit card details are required to secure your booking. Please note that, in general, we do not debit your credit card without your presence. However, we reserve the right to take payment on receipt of booking.

Room rates at the time of booking are guaranteed for 6 months from the booking date.  Thereafter, they are subject to increase to reflect current rates.

We accept Visa, Mastercard, Eftpos and cash.

Payment may be made into our bank account number ANZ 06-0709-0876261-00.

Payment for all accommodation must be made in full on the day of arrival.

Overdue/recovery charges may be made if your account is not paid on time.

Invoice Terms

Payment is due 14 days from the date of our invoice and is to be made to our bank account number ANZ 06-0709-0876261-00

There is no charge for children under 2 years old.

If you require a PortaCot, please ask before you book as this is by prior arrangement and subject to availability only.  There will be an additional fee of NZD 25 per night for a PortaCot.

We allow a maximum of 2 dogs of any size in designated rooms for an additional fee of NZD 15 per pet, per night.

Dogs may not be left unattended in rooms.

Please clean up after your pets.

Only non-shedding breeds are accepted.

Service dogs are welcome free-of-charge.

Sorry, no cats.

No visitors are allowed in the rooms after 9pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.

Smoking is not allowed in any of our rooms. If you do smoke in the room or any smoke smell is detected, you may be charged an appropriate cleaning charge of NZD250 and loss of income charges.

We may use third-party service providers to process your personal information on our behalf for the purposes of marketing. For example, we may share some information about you with these third parties so they can contact you directly by email, for example : to obtain past stay reviews about your travel experiences.